Support Analyst ERP Systems (m/f/d)

Your tasks

We are looking for reinforcement for our Support Chapter in Karlsruhe!
In addition to great colleagues, you can expect an agile environment where you will be the direct contact person for our customers and partners, managing the first and second level support around our ERP solution.

  • You will independently perform technical analyses and problem solving on customer systems.
  • Together as a team, you will document your analyses, solutions and implementation steps and thus ensure the continuous further development of our products.
  • Together with our customers and partners, you will develop solution proposals, even for complex tasks.
  • You work in an agile setup together with the product owners and software developers on the further development of our products.

 

Your Profile

In order to successfully fill this position, you will have a sound technical education and several years of experience in the ERP environment. Ideally, you are familiar with topics such as manufacturing and materials management.

  • You are characterized by a goal-oriented and analytical approach.
  • You bring along a high team and service orientation, programming skills in HTML, C# (.NET), Java (JEE), TypeScript and XML are desirable.
  • You have good written and spoken English skills, fluent German is a prerequisite.
  • Your database knowledge in the area of Microsoft SQL Server is an advantage, knowledge of Microsoft client and server operating systems would be helpful.